Q: What is AutoShip?
A: AutoShip is a convenient, no-hassle way to have products for personal consumption shipped to you automatically on a monthly basis.
Q: When will my order be processed?
A: Your AutoShip order will be processed once each month. Participants may choose to have their order processed between the 1st and 25th of the month and may cancel at any time.
Q: Are there any specific requirements for an AutoShip order?
A: No. You may order as much or as little as you like.
Q: Can product specials or promotions be added to an AutoShip order?
A: No. Product promotions cannot be added due to the timing of our promotions and the intent of the AutoShip program.
Q: Can I use an electronic product certificate on an AutoShip order?
A: No. Electronic product certificates, such as those issued for account renewals, cannot be used on AutoShip orders. You must contact CSR.
Q: What if my email address changes?
A: Simply visit the Nature's Sunshine Web site to update your email address and they need to call us as well.
Q: Once I set up an AutoShip order, can I change the items on the order?
A: Yes. You may edit the items as often as you want. All changes to your order must be made at least 2 days prior to your scheduled AutoShip date. AutoShip orders are processed the morning of your chosen date, thus changes made after this time will be reflected on your next month's order.
Q: Can I delete an AutoShip order?
A: Yes. You may cancel your order at any time.
Q: How can I confirm that my order has been processed?
A: You will be notified by email when the order is processed. It will also be noted on the Order History Web pages.
Q: How many AutoShip orders per account may I have?
A: You are limited to one AutoShip order per account.
Q: What if items on my AutoShip orders are backordered?
A: You will be notified via email as to which items were backordered. They will be shipped separately when they become available.
Q: What if products on my AutoShip order are discontinued or otherwise non-orderable?
A: If your Autoship order contains discountinued products, a hold will be placed on your AutoShip order and you will be notified via email regarding any discontinued products. You will be asked to return to the AutoShip Web page and remove the discontinued products. Once you have removed these products from your order, it will ship out the next business day. This does not change your standard processing date. If you fail to make the appropriate changes to the order before the last day of the month, the AutoShip order will be deleted.
Q: What happens if there is a problem with my payment for an AutoShip order?
A: If there is a problem processing your credit card (e.g. your card is declined or has expired), you will be notified by email. It is your responsibility to correct the billing problem, (i.e. credit card number, expiration date, etc.) before the end of the month. Once the billing information has been changed, we will immediately try to process the order. This does not change your standard processing date. If you fail to correct the billing problem before the last day of the month, the AutoShip order will be deleted.
Q: If I have a question or problem with an AutoShip order, who can I contact?
A: Questions regarding AutoShip are handled via email only. Please send email to
WebIssues@natr.com.