Frequently Asked Questions

 

HOW DOES SUBSCRIBE & THRIVE WORK?

You create a product order that is automatically shipped to you according to your personalized delivery schedule for convenience and savings. You never run out of the products you want, you don’t have to remember to place an order, and your order is shipped for free!

HOW DO I START A SUBSCRIPTION?

1. Choose what you want: Simply find the products you and your family use regularly and select the “Subscribe and Thrive” option.
2. Choose your frequency & quantity: Your first Subscribe & Thrive order is processed immediately, and you pick the date and frequency for your subsequent orders to be sent. These will ship FREE. There is no minimum order, and you can change your order at any time.
3. Checkout with confidence. You’ll receive emails before your automatic deliveries are shipped, and you’ll always be able to review & control your subscriptions.

 

HOW DO I SAVE MONEY ON MY AUTODELIVERIES?

You will see the price of your items reflected 25% lower than the regular price upon selecting the “Subscribe & Thrive” purchase option. The shipping cost will disappear as well as you checkout.

 

HOW DOES FREE SHIPPING FOR PREMIUM MEMBERS WORK?

As a Subscribe & Thrive participant, your subscription order will be shipped to you for free. 

 

HOW DO I MAKE CHANGES TO MY SUBSCRIPTION?

1. Go to Manage Your Subscriptions. Note: This link also appears in the confirmation emails you receive before your subscription orders are processed.
2. You will notice several clickable link options on this webpage:
   1. You can use the links located above the list of your subscribed items, such as “Change Date” “Skip Till Next Month” and “Pause Shipment,” to control your complete order.
   2. To change only specific products within an order, use the links that appear in the individual item sections of your list. These include links such as “Pause Product” “Resume” “Move to this month” “Remove.” You can also change product quantity and order frequency here as well.