NSP product quality is guaranteed. If, after purchasing an NSP product from an authorized seller, a retail customer determines it to be unsatisfactory, the customer should return it to his/her NSP Member for replacement, credit or a refund with a 10% restocking fee.
This guarantee applies only to products that have not been misused, intentionally damaged, or discontinued, are outdated, or have not been purchased from an unauthorized seller, who are not subject to NSP’s quality control standards.
Customer satisfaction is NSP’s goal. If, for any reason, a customer is not 100% satisfied with an NSP product, Members should politely accept any unused portion of the product and then return it to NSP within 90 days of the date of purchase from NSP for a refund/replacement, as per NSP’s Product Return Procedures below. Members should promptly and professionally give the customer a full refund or replacement product. Subject to the Product Return Procedures below, credit from NSP will be calculated at 100% of the price paid at purchase minus any rebates or commissions paid on the product.
If you are not completely satisfied, you may return the unused portion of a product for a refund with a 10% restocking fee. To return such or any damaged products, please call Customer Service (800-265-9163) to set up your return shipment. All order numbers should be marked clearly on the outside of the package. Boxes returned to NSP without a visible order number will not qualify for a refund and cannot be returned to the sender.
CONTACT US
Please contact us if you have any questions or need help with this process.
