Returns & Refunds

Return Policy

Customer satisfaction is Nature’s Sunshine goal. If you’re not fully satisfied, eligible products may be returned within the 90-day window.

How to Start a Return

Contact Customer Service at 800-265-9163. Be sure to include your order number and clearly write it on the outside of your return package.   Important: Packages received without a visible order number cannot be processed for a refund and cannot be returned to the sender.

Return Eligibility

• Returns must be made within 90 days of the purchase date
• Products must not be misused, intentionally damaged, or expired
• Products must be purchased from an authorized seller

Purchases Through a Consultant

If you purchase your product from a Nature’s Sunshine Consultant, please contact them directly. They can assist you with a refund, replacement, or credit.

Consultants should politely accept any unused portion of the product and then return it to Nature's Sunshine within 90 days of the date of purchase from Nature's Sunshine for a refund/replacement, as per Nature's Sunshine's Product Return Procedures.

Non-Returnable Items

The following items are not eligible for return:

• Overstocked or obsolete products
• Seasonal or discontinued items
• Special promotional products

Need Help?

If you have any questions or need assistance, please contact us.

Refunds

When will I receive my refund?

Refunds are processed within 3-5 business days after we receive your return.

How will my refund be issued?

Refunds are sent to your original payment method.

Exchanges