Skip to main content

    Help Center Topics

    • Help Center Home
    • Ordering & Checkout
    • Shipping & Delivery
    • Returns & Refunds
    • Subscribe & Thrive
    • Account & Sign-In
    • Products & Pricing
    • Promotions
    • Product Updates

    Shipping & Delivery

    Find information on shipping times, tracking your order, and what to expect during delivery.

    nsp logo

    Share Feedback
    POPULAR
    Order TrackingAccount informationSubscribe & ThriveMoney Back Guarantee
    Help
    Privacy PolicyTerms of UseReturn PolicyContact UsPolicies and Procedures
    Company
    LeadershipInvestorCatalog
    ©2026 Nature's Sunshine Products, Inc. All rights reserved.
Product information only applies to the CA
    USDANSFcGMPKosherTGAHalal

    Shipping Basics

    How long will my order take to arrive?

    Orders typically ship within 1–2 business days, and delivery timelines begin once your order has shipped.

     

    Shipping options & fees:

    All online orders 

     

    Canada Post Ground

    • Order Total $0 - $74.99: $10.00
    • Order Total $75 - $149.99: $11.00
    • Order Total $150+: Free

    Purolator Ground

    • Order Total $0 - $74.99: $10.00
    • Order Total $75 - $149.99: $11.00
    • Order Total $150+: Free

     

    Note: Shipping and delivery times are estimates and may be affected by circumstances beyond our control.

    Important timing information:

    • Orders must be placed by 2:00 PM (local warehouse time) for same-day processing
    • Orders placed after the cutoff will be processed the next business day

    Do you ship to P.O. boxes or military addresses?

    Canada Post Ground can deliver to P.O. Boxes.
    Purolator Ground cannot deliver to P.O. Boxes. If you choose Purolator Ground, you must provide a physical street address.

    Do you ship internationally?

    We currently ship within Canada only. 

    Can I ship to a different shipping address?

    Yes, you can use different shipping addresses, as long as the shipping address is within the Canada.

    Tracking Your Order

    How can I track my order?

    You can stay updated on your order:

    Order History

    • If you’re signed in, you can track your order in your .

    Still need help? Ask us directly.

    Our customer support team is here for you.

    Text Us

    Send a message anytime. A live agent will reply Mon–Fri, 9 AM – 5:00 PM EST.

    Chat with us

    Get instant help from our virtual assistant 24/7.
Live agents available Mon–Fri, 9 AM – 5:00 PM EST.

    Email Us

    Reply within ~48 business hours.

    Prefer to talk to someone? Call (800) 265-9163, Mon-Fri 9 AM - 5:00 PM EST.

    0
    Shop All Products
    Top Sellers
    Subscription
    Promotions
    Gut & Digestion
    Detox & Cleansing
    |
    About Us
    Share
    Order History
  1. Select your order to view the tracking details

    2. Why hasn’t my tracking updated?

    Tracking updates can take 24–48 business hours to appear after shipment. In some cases, carriers may not scan the package until it reaches the next facility, which can cause temporary delays in tracking updates.

    Delivery Issues

    What should I do if my package is delayed?

    Check your tracking link for updates. If delays continue, contact Customer Support for help.

    What if my package shows as delivered but I didn’t receive it?

    • Check around your delivery area
    • Check with neighbors or household members
    • Contact the shipping carrier for additional details

     

    If you still need help, reach out to us for support.

    Sign Up / Sign In